Return Policy

Return Policy

1. Returns

We accept returns within 30 days of purchase. Items must be unused, in their original condition, and in the original packaging. Proof of purchase is required.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within 5-10 business days.

3. Exchanges

We replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at procurement@rubberfitfloors.co.uk.

4. Non-Returnable Items

Custom orders and clearance items are not eligible for return.

5. Shipping Costs

Shipping costs for returns are the customer’s responsibility unless the item was incorrect or damaged. We recommend using a trackable shipping service, as we cannot guarantee receipt of your return.

6. Contact Us

For questions about returns or exchanges, please contact us at procurement@rubberfitfloors.co.uk.